FAQ

Find answers to frequently asked questions here

What is urbancode.net?

UrbanCode is an innovative online coding platform revolutionizing the way individuals learn programming. With an extensive library of courses, interactive tutorials, and real-world projects, UrbanCode caters to beginners and seasoned coders alike. Offering a dynamic learning environment, it combines theory with hands-on practice, fostering a deeper understanding of various programming languages and technologies. Featuring a user-friendly interface and personalized learning paths, UrbanCode empowers users to master coding skills at their own pace, making it the go-to destination for a comprehensive coding education.

If you see urbancodehd.com on your bank statement, it is because you have purchased a membership with urbancode.net.

You have received a welcome e-mail with login credentials to urbancode.net after the initial membership purchase. Please check your inbox for that email.

There are several ways in which you can cancel your membership on our website:

  • Log in to your account, go to your Profile, and click “Cancel Membership” button
  • Go to “Cancel Membership” page of your account and click the “Cancel Membership” button
  • Cancel it directly through this support page. To do this, go to the section titled “Find Your Membership” and enter your email and the last 4 digits of your credit card in the dedicated fields. Click the “Search” button, and you will easily find your membership. Then, click the offered “Cancel Membership” button
  • Simply contact our support agents and request membership termination

If you have issues finding your login credentials, please contact customer support.

Email: [email protected]

Phone: +420 210 023 922

Customer support is open Monday to Friday from 08.00 AM - 16.00 PM (Time zone: +2 GMT) and will do our best to guide you and answer your questions within 48 hours on weekdays and we are closed in the weekends.

An invoice is created whenever we bill your credit card, and you can look for it under 'My Account > Orders'.

Yes, we offer a 100% refund guarantee on all orders where you request a refund within 14 days of the purchase.

We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to request a refund under the refund guarantee. All other cases have to be reviewed by the customer support team, and a decision is made on a case by case basis.

To request a refund, please contact the customer support team.

Email: [email protected]

Phone: +420 210 023 922

Customer support is open Monday to Friday from 08.00 AM - 16.00 PM (Time zone: +2 GMT) and will do our best to guide you and answer your questions within 48 hours on weekdays and we are closed in the weekends.

Contact

Email:

[email protected]

Phone:

tel:+420 210 023 922